We work on a ‘NO WIN NO FEE’ basis, with no admin charges or hidden fees. Our fees are banded based on the redress or refund amount, and are subject to VAT at the prevailing rate.
No Win, No Fee means you pay nothing unless your claim is successful. A fee between 15–30% applies on successful claims (fee dependent on the level of redress secured), and a cancellation fee may apply outside the 14‑day cooling‑off period.
Our fees follow FCA guidance for compensation up to £49,999. All fees are shown exclusive of VAT; VAT is added at the prevailing rate.
| Band | Redress (£) | Received % Fee | Maximum Fee |
|---|---|---|---|
| A | £1 – 1,499 | 30% | £420 |
| B | £1,500 – 9,999 | 28% | £2,500 |
| C | £10,000 – 24,999 | 25% | £5,000 |
| D | £25,000 – 49,999 | 20% | £7,500 |
| E | £50,000 + | 15% | £10,000 |
We invoice after you receive your redress. Payment is due within 14 days of funds reaching your account.
Sometimes tax is deducted from interest included in your compensation. Our fee applies to the total redress amount, not just the amount you receive after tax. We don’t provide tax advice — if you’re unsure, please speak to a qualified advisor.
If an invoice remains unpaid 14 days after you’ve received funds, we may refer the matter to an external collections partner.
If a lender or a redress scheme pays you directly (for example following an FCA or court-led process) after we’ve been engaged and have worked on your claim, our fee still applies. This covers situations where:
Please let us know if you receive redress directly so we can issue the invoice, which is then payable within 14 days.
Cooling‑off (14 days): cancel within 14 days of signing and you won’t be charged. You’ll never pay anything until a claim is successful.
After 14 days (before any offer): you can still end the agreement. A reasonable fee may apply based on work already completed at £80/hour, with communications charged at one‑tenth of the hourly rate. Please confirm cancellation by email or letter.